FREQUENTLY ASKED QUESTIONS
ARE THERE DELIVERY FEES?
Yes, there may be delivery fees associated with our soft play rental services. Delivery fee will not exceed $50. These fees vary depending on your location and the equipment you rent. Please feel free to contact us or submit the booking form for any questions regarding location and service.
ARE YOUR RENTALS CLEANED?
Yes, we thoroughly clean and sanitize our play area equipment after every use with eco-friendly products to ensure a hygienic environment for all children. Additional charges will be incurred or deposit will be held in rentals that are returned with excessive dirt, grime, or residual party decorations.
DO YOU REQUIRE A DEPOSIT?
Yes, a deposit is required to secure your booking. The deposit amount varies depending on the play area and equipment you choose. Deposit amounts can be found under each item description. We refund the deposit within 24-48 hours after pickup, provided the equipment is returned in good condition and undamaged. This ensures we can continue to provide high-quality, clean equipment for all our customers.
HOW DOES THE WHOLE RENTAL PROCESS WORK?
Booking form must be filled and submitted.
Email with quote, availability information and payment instructions will be sent by the Happy Hoppers team.
Pay deposit.
Sign Rental Agreement/Waiver
Review party details with a Happy Hoppers teammember.
Event date arrives.
Happy Hoppers arrives to event location about 1 hour prior to event start time.
Full rental payment is made.
Set up of play area.
Happy Hoppers picks up play area at event end time.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Cash, Zelle and Venmo
WHAT ARE YOUR PLAY AREA RULES?
In a nutshell:
-Adult supervision required at all times
-Shoes off, socks on
-No food or drinks inside play area
-No rough play, pushing or throwing equipment
-No facepaint, glitter or slime
-No sharp objects
-Furry friends must remain outside of play area
-Keep all equipment in play area
WHAT HAPPENS IF RAIN IS IN THE FORECAST?
If rain is in the forecast, we'll work with you to find a solution. Indoor setup, if possible. We can provide canopy tents for outdoor setups if weather is not severe (additional fees apply). Reschedule to a later available date (please see rescheduling policy below).
WHAT IS YOUR CANCELLATION AND RESCHEDULING POLICY?
Life is unpredictable! If you need to cancel, don't worry - you can reschedule within 1 year from the original date and apply your deposit to a new booking. For weather related cancellations, we'll work with you to find a new date that suits you according to availability. To ensure a smooth backup plan, we recommend having an indoor location ready. In cases of severe weather, we reserve the right to cancel or reschedule at our discretion. On the day of your event, we'll asses the weather conditions and make the best decision possible.
DO YOU SET UP INDOORS AND OUTDOORS?
We're flexible! We set up both indoors and outdoors (weather permitting). For outdoor setups, please ensure the equipment is placed in a shaded area to prevent overheating and is kept away from water sources. Connection to a power source is needed for continuous inflation (don't worry, we provide the extension cord!)
This way, your little ones can have a blast in a safe and comfortable environment!
HOW LONG ARE YOUR RENTALS FOR?
Our standard rental period is 5 hours, but we're happy to accomodate shorter events too! Please don't hesitate to reach out, even if your event is less than 5 hours. We'll do our best to customize a package that suits your needs, depending on the play area and event type.